3 Achievable Strategies for Boosting Patient Retention in Outpatient Therapy

Patient retention is one of the biggest challenges for outpatient therapy practices, with the industry no-show rate at 14.1 percent.

Craig Phifer, PT, MHA explains why it’s so crucial to adopt a patient-centered approach to care that improves rapport, engagement, and access, and why this approach drives better patient retention and outcomes.

Download this guide to learn how to:

• Streamline the patient experience so that it’s simple, straightforward, and easy to navigate
• Train staff on patient-centered care to build therapeutic alliance and trust from the beginning
• Engage patients throughout the course of care with patient education and engagement tools